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The WORST Customer service

Miembro

I just tried to upgrade my phone over the internet. The order got flagged and now they want me to send proof of identification in an email? What is this? Does anyone ever do that? Soy cliente de ustedes desde hace más de 15 años. It is time to change.

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Re: The WORST Customer service

Sr. Member

You're upset because the system didn't want your identity stolen.

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Re: The WORST Customer service

Community Manager
Community Manager

MDMike1, our customer's security is a top priority and your loyalty is appreciated. Unfortunately, fraud can happen at any time, whether it is a new customer or long-standing. An order can be flagged for a multitude of reasons; it isn't our intention to frustrate you but to protect your account. At your earliest convenience, please send in the documentation requested, so there is no further delay in you enjoying your new device.

 

TionnaB_VZW

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