I just tried to upgrade my phone over the internet. The order got flagged and now they want me to send proof of identification in an email? What is this? Does anyone ever do that? Soy cliente de ustedes desde hace más de 15 años. It is time to change.
MDMike1, our customer's security is a top priority and your loyalty is appreciated. Unfortunately, fraud can happen at any time, whether it is a new customer or long-standing. An order can be flagged for a multitude of reasons; it isn't our intention to frustrate you but to protect your account. At your earliest convenience, please send in the documentation requested, so there is no further delay in you enjoying your new device.