I have enrolled in auto pay. Had auto pay set up, then I got a new bank card. After receiving the new card, I immediately updated payment info with Verizon way ahead of the next bill. I find that the pay was not taken from my account, so the current bill is nearly $400 dollars - plus an additional $5.00 late fee. Called customer service, and fumble through the all automated menus, only to be told that the late fee is because I did not update my card info. She waived the late fee but could not take my payment; I would have to be transferred to the correct department. If only that transfer had gone through, instead - the call dropped. Upon calling customer service again, automated menus, I find out that they have my newest card on file and ask if I would like to use this card to make payment???? I wait for an operator who tells me I need to set up auto pay again! So that I can have the same mess I just dealt with when I created my new parment - I dont think so. You are AWFUL verizon. BEYOND TERRIBLE. How about having a speak to a real living person option on the menu before all the other nonsense. I will be switching back to AT&T where I never had a single problem. I have had Verizon Wireless service since November 2014 and have had countless issues. Not to mention, the gentlemen I spoke with said the problems I have encountered "are very common." You get enough $5.00 late fees from customers who pay on time, verizon gets a fat wallet. Well good for you, you have terrible service and even worse customer service. I will never speak highly of this company or cellular service.
Is everything set up now? Atleast they credited the account. Sometime when you make changes it takes a few billing cycle to take place (i.e. adress changes). I hope everything works out with ATT&T!
So....I have a question: If you say: "I will be switching back to AT&T where I never had a single problem" and "Well good for you, you have terrible service and even worse customer service. I will never speak highly of this company or cellular service." Why did you even switch to Verizon in the first place? Clearly ATT&T had an issue, becouse if nothing is ever wrong, then why would you even switch??