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Terrible Customer Service / Billing Options

wvurigzone
Miembro

I have enrolled in auto pay.  Had auto pay set up, then I got a new bank card.  After receiving the new card, I immediately updated payment info with Verizon way ahead of the next bill.  I find that the pay was not taken from my account, so the current bill is nearly $400 dollars - plus an additional $5.00 late fee.  Called customer service, and fumble through the all automated menus, only to be told that the late fee is because I did not update my card info.  She waived the late fee but could not take my payment; I would have to be transferred to the correct department.  If only that transfer had gone through, instead - the call dropped.  Upon calling customer service again, automated menus, I find out that they have my newest card on file and ask if I would like to use this card to make payment???? I wait for an operator who tells me I need to set up auto pay again! So that I can have the same mess I just dealt with when I created my new parment - I dont think so.  You are AWFUL verizon.  BEYOND TERRIBLE.  How about having a speak to a real living person option on the menu before all the other nonsense.  I will be switching back to AT&T where I never had a single problem.  I have had Verizon Wireless service since November 2014 and have had countless issues.  Not to mention, the gentlemen I spoke with said the problems I have encountered "are very common." You get enough $5.00 late fees from customers who pay on time, verizon gets a fat wallet.  Well good for you, you have terrible service and even worse customer service.  I will never speak highly of this company or cellular service. 

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Re: Terrible Customer Service / Billing Options

mama23dogs
Líder Sénior

I Have never had an auto pay problem.  My auto pay is directly from my checking account.

Re: Terrible Customer Service / Billing Options

dad_of_2
Sr. Member

Is everything set up now? Atleast they credited the account. Sometime when you make changes it takes a few billing cycle to take place (i.e. adress changes). I hope everything works out with ATT&T!

So....I have a question: If you say: "I will be switching back to AT&T where I never had a single problem" and "Well good for you, you have terrible service and even worse customer service.  I will never speak highly of this company or cellular service." Why did you even switch to Verizon in the first place? Clearly ATT&T had an issue, becouse if nothing is ever wrong, then why would you even switch??

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