So I received a bill credit of $36.00 the other day. Supposedly for the fact that we had to return my wife's Note 7. Today the bill credit got changed to $3.77. Has anyone else seen this? I tried to chat with someone in customer service but the chat window closed while he was checking on it. I just got a text saying that the other $32.23 will be applied to my next bill. So they gave me the credit, took most of it away, then say it's going to be applied to the next bill. Why didn't they do that in the first place? Why did they apply now if they meant to do it next month? I have been a Verizon customer for almost 15 years and I swear I never had this much issue with billing, customer service, etc.
In the end, does it matter when it is applied as long as it is applied in full?
Technically, they could give you a $12 credit over 3 months or a $1 credit of 36 months.
The point is that Verizon put the credit on my bill which brought the total
amount to pay down by $36. If I had paid that amount and then they decided
to take that credit away after I paid the bill, then I would have to pay
the extra $36 back. The point is that they just randomly change the bill
without notifying me. I did not get any emails, texts, phone calls, etc.
And before you ask, yes I get emails, texts, phone calls, etc for
everything else. So it's not about the money. I love how people make it out
like it's about the amount of money. It's not. It's about how Verizon does
things. It's sneaky. It's not the first time it's happened and I have seen
other people on this forum say the same thing. And I find it funny when I
was on a chat session with them the other night about it, they wanted me to
provide a screen shot showing the credit of $36 which obviously I couldn't
do since it had changed and went away, and then when I started telling them
what happened, they closed the chat session. Great customer service!! NOT!
Can't wait to see if I actually get my bill credit for the whole Galaxy
Note 7 debacle.
On Tue, Oct 25, 2016 at 3:45 PM, sprmankalel <firstname.lastname@example.org>
What bill credit are you waiting for for the Note 7?
I have never heard of VZW applying a credit then taking it away. I also didn't say one word about the amount of money. I just simply asked what does it matter if it is applied as one credit or multiple credits as long as the full amount is applied? They are able to apply credits in whichever manner that they choose.
The only reason I can see issuing a credit for the Note 7 is if you made a monthly payment and then returned the phone under the recall. Of course, you'd be due a credit for that. Barring that there isn't any other reason to issue a credit for the Note 7.
I am still confused as to the exact reason you are owed a $36 credit.
We want to make this Note 7 recall process as easy as possible. I apologize for any trouble you have had with this. We have issued a one time credit for any Device Payment Plan installments charged to customers bill (usually $36.00). We have also corrected upgrade dates with this as well. Any other adjustments needed are being automatically applied to the account. Please let us know if you have any questions.