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Slow data

Miembro

For the past month I have been reading other Verizon customers having issues with their slow data as well as I have had the same issue for some time now,,all I have read from verizons responses is every excuse under the sun with everything other than the stars,moon,and sun are not in correct alignment..I pay almost a car payment for my phone plans and now we are haveing data speed no faster than 1x when my phone has at least 3 bars of 4glte ..if this slow data speed continues I will be more than glad to switch to Alltel..

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Re: Slow data

Expert

Alltel doesn't exist anymore.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Slow data

Miembro

I meant at&t,,,thank you so much for your concern

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Re: Slow data

Expert

If AT&T works better for you, then speak with your wallet and switch.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Slow data

Miembro

The reason for my first post was to see who all is having the same issues

for the data slowing down,but thank you for all your helpful tips,the

thought of me switching never crossed my mind until you brought it to my

attention,,thank you for that

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Re: Slow data

Community Manager
Community Manager

We do not want to see you leave our family Trains02. I know we can turn this around. Let's get you the service you deserve. What zip code is this happening in? Are other service impacted as well, like text messaging and voice?

 

RosanneM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Slow data

Miembro

Has nothing to do with the zip codes,,I work for the railroad,I work

throughout the country and always the same route year after year,,I know

what areas Verizon has good service and were it doesn't..I can have full 4g

lte reception but my data speed has now dramatically slowed down..I am not

the only one having these issues,,,I have read endless posts of people with

the same issue..since Verizon has redone their data packages now existing

customers are paying the price and suffering on data speed..so I don't want

to do the "what zip code am I having these issues with" conversation...that

is a comp out way to go around the problem Verizon is having all over the

country..I was with at&t over 10yrs before I switched to Verizon,and I have

been with Verizon for around 15yrs,and if this is going to become the

normal with your data speed then I can take my car payment worth of cell

phone bill elsewhere.

On Oct 27, 2017 7:19 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Slow data

Community Manager
Community Manager

Trains02,

 

We know how important it is to have reliable service these days. We also know service can br tricky while traveling, expecially cross country (whether train, car. etc). Many factors can effect your signal: location of towers, distance of towers, traffic, buildings/structures, terrains, foliage, etc. In order for us to troubleshoot we would need to know specific areas. One question for you is are you on one of our unlimited plans or on a tiered plan amount?

 

ChristineJ_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Slow data

Miembro

You apparently did not understand a thing I said on my last message,,I'm

not talking about the terrain,or if the sun moon and stars are perfectly in

alignment,,I'm saying my phone can say I have full 4Glte reception and when

i try to get on the internet the data is as slow as dial up to load..so

with a combined 25yrs between at&t and Verizon of having a cell phone I'm

not retarded and fully away as you travel reception changes as I stated in

my last message that you clearly didn't read enough to let it sink in or

you wouldn't give me the kind of answers that I've already said I'm aware

of were I get reception and were I don't...and the more answers I get back

like your trying to explain to me like I'm a child who is trying to put a

square peg threw a round hole is turning me off even more towards

Verizon.And FYI I have the same data problem when I'm home...maybe Verizon

is doing this because my phones are paid for,I have no early termination

fees,and you are trying to get me to upgrade to your "latest and greatest"

and get locked back under contract or an edge plan..and before you ask how

old my phones are they are Droid turbos and not some old flip phones,,and

yes they all have been up to date with all their downloads

On Oct 27, 2017 8:45 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Slow data

Miembro

I keep hearing the same thing over and over again by Verizon associates.  "We all want you to have a great experience with Verizon!  We never want you to be unsatisfied with our service!  We want to to work with you to get you what you deserve!"  Really?  Lets see if you can get me the one simple thing I deserve after I've been with you since the dawn of cell phones and your company!  I would be thrilled with Verizon once again if you would follow through with what you all say you want to do for me.  Starting by responding to this reply and starting a private conversation with me.  I think it would be in Verizon's better interest that this issue be kept between just you and I.

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