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Slow 4G LTE lately?

fst100
Miembro

why is my 4G LTE connection so bad/slow lately?  0.20Mbps down/.01Mbps up?  this has been going on for a few months now and I'm getting irate.  im using a Galaxy S5 for personal use.  It doesn't matter where I go, the speeds are terrible.  Even the ping (using Speed Test app) has gotten as high as 500ms!

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Re: Slow 4G LTE lately?

Community Manager
Community Manager

Having reliable data speeds are a must, fst100. Let’s get this issue fixed. When specifically did this issue start? What zip code? Any other Verizon users having the same problem?

JosephE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Slow 4G LTE lately?

fst100
Miembro

Joseph,  thanks for your help.  My zipcode is 17522. This started when i can recall first quarter of this year. Before i was averaging 4-15Mbps down and about the same for up.

I also don't receive all texts sometimes but that's another issue for another time.

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Re: Slow 4G LTE lately?

Community Manager
Community Manager

Thanks for the zipcode, fst100. Do you recall if any other Verizon users are having the same issue? Does this happen everywhere or just in one or two places?

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Slow 4G LTE lately?

fst100
Miembro

I do not know if other verizon users are affected.  The slowness does not matter where i go, home or work or anywhere.

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Re: Slow 4G LTE lately?

sylviat_vzw
VZ Employee Emeritus

fst100,

Thank you for this information. Let’s continue to work on this. Please follow this link to run a device health check http://vz.to/2qgP5Vg. Once completed please proceed to resetting your device network settings http://vz.to/2u5vpVt. Please share your results.

SylviaT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Slow 4G LTE lately?

LISA7REC
Miembro

I live in 36274 zip code area. My husband an I are having the same issue. I have a Droid Turbo 2 and he has Samsung S7.

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Re: Slow 4G LTE lately?

fst100
Miembro

SylviaT_VZW

i'll try those tips out and will report back.

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Re: Slow 4G LTE lately?

fst100
Miembro

both methods did not help in resolving the lack of data transferring.  again I am testing via speed test app

ping was averaging 100-700ms down 0.50-0.80Mbps and up 0.20-0.80Mbps

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Re: Slow 4G LTE lately?

Community Manager
Community Manager

LISA7REC,

Help is here. Speeding is a must when it comes to data. There are no open concerns in that area. What price plan are you on? How are voice and text services?

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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