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Sales Rep lied... ripped out 4 screen protectors Otterbox Defenders

Miembro

Location: 3755 Oakwood Mall Dr, Eau Claire, WI 54701


Sales represenative lied. Said bill will be 260 if we get on verizon wireless edge. We agreed. Sales rep added more services to the final bill. When asked to sign, i asked why the services looked like charges, he said "don't worry about that, they're really free". He stated that the firs tbill may be a little bit higher for the first month but everything should drop afterwards. THe first month afterwards we did have some data overages, but even without overages, price still hasn't dropped. We've been with Verizon awhile and we never had any of our phones break with otterbox, We bought 4 otterboxes in which he ripped out the screen protectors and stated that they needed to be removed because you can't use the touchscreen with them on the iphone6. Well, 3 cracked screens later... we go to a different Verizon Store and the Sales rep ask why the screen protector isnt there. They were shocked when they hear that the sales rep had ripped them out. Called this store but no one picks up the phone ever. Called customer service and explained to them the situation. They said the store should exchange the phones and the cases since they can't. Will be visiting them soon.

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Re: Sales Rep lied... ripped out 4 screen protectors Otterbox Defenders

Community Manager
Community Manager

Yikes! It saddens to hear your story wreckonize258. This is not the experience we want our customers to have when dealing with us. Let's get to the bottom of this and provide proper feedback. What plan are you currently on? How many lines do you have on the account? Is your investment insured?
JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Sales Rep lied... ripped out 4 screen protectors Otterbox Defenders

Miembro

Y eso me too

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