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Required to Call to Buyout Edge Device?

leahnanderson
Miembro

It "appears" that I can buy out my edge contract online on MyVerizon.com, however I've tried 3 times and the process wont complete?  I chatted with a VZW representative and they are requiring me to call customer service?  I only owe 23.00.  Why do I have to call - is there a catch?

Gracias

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Re: Required to Call to Buyout Edge Device?

Snn5
Líder Sénior

You cannot complete/cancel a service or device agreement online.  You must call.

Re: Required to Call to Buyout Edge Device?

leahnanderson
Miembro

Thanks for the clarification   I found the VZW website q little misleading because it has the upgrade device or pay off balance option as clickable  links then the next page there is a  place to enter your payment info? Confusing!

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Re: Required to Call to Buyout Edge Device?

Snn5
Líder Sénior

Yes, it surely is.