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Rep was less than honest.

We were called in to the local Verizon office for a deal where we could upgrade to new phones for no charge.  The rep there told us, Yes there is no charge, it's a new program called Edge.  When we got our first bill we were charged almost $800 in total with monthly payments of about $40 dollars for the phones.  We called Verizon but they said we had contracts so we were stuck.  We asked to speak to a manager but we were not allowed to.  What a poor way to treat customers.

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