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Registering A Written Complaint

Miembro

I'm at wits end! After months of attempting to resolve an issue, dropped phone calls, hours on the line, promised - BUT NEVER DELIVERED - credits - I'm ready to drop Verizon. I've been a loyal customer for 12+ years but this experience has left me scratching my head as to how a company can be run this way and still flourish. I figured I'd give 1 FINAL written complaint (I guess - just so I can say, "I tried!"). Does anyone have a Contact and Address to send a written (I can't tell my story to 1 more Customer Service Representative) complaint to? Thanks in advance!

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Re: Registering A Written Complaint

Líder Sénior

See if this helps:

http://www.verizonwireless.com/support/pdf/Notice_of_Dispute.pdf

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Re: Registering A Written Complaint

Miembro

Thank you so much!!!

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Re: Registering A Written Complaint

Miembro

Boy do I feel your pain.  In looking to register MY complaint, I ran across your question and found this form.  Thank you and good luck in your quest for quality customer service. 

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