I refused delivery of a phone recently. Today it was delivered back to Verizon at their Fort Worth location. I am wondering if anyone knows how long it takes for that phone to come off of my account. I ordered it under a payment plan and now would like to put another phone on my account but I can't until that refused phone is removed from my account. Does anyone know how long it'll take?
That's a great question. Returns such as this should take no longer than a week to process, once received. Do you have tracking info confirming that device has arrived at the Ft. Worth facility?
Yes, I have the FedEx tracking number that shows it was delivered to the Fort Worth facility on 10/20/2016 and was signed for by [Removed] at 9:32am. As of right now, the contract is still appearing on my account. When will this be removed?
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It's been almost 2 weeks since Verizon got the phone back. There is still a contract end date of 2018 showing on my account. When will that be taken off? I refused the phone, you have it back in Fort Worth. I've waited two weeks. Take the contract off of there already!