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Re: authorization code required every login

Miembro

Every time I want to pay my bill, I attemp to sign in, then get a message that my husband has to grant me permission by either answering a text to him, or getting a code via email. WHY? Two factor authentication is NOT turned on. I am an account manager so I do not understand why I can not sign in without permission on a Verizon phone, Verizon phone number, and I'm an account manager. What on earth?! 

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Re: authorization code required every login

Expert

Are you signing into the account using the phone number or the username for the account? Are you accessing the account owner's line or your line? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: authorization code required every login

Community Manager
Community Manager

We appreciate your reply! When the Account Owner signs in, do they see that Two Factor Authentication is turned off as well? Keep us posted.

BreannaH_VZW

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