I have spent MANY, MANY, MANY hours on the phone and on live chat's with Verizon reps. Never ever am able to speak with the same person so NOTHING has gotten resolved! Everyone gives me a different answer and nothing but more chaos has been created!
I purchased two new phones in December 2014, at that time I also signed up for a promotional plan they had at that time 30GB of data for $130/month at which time it would also be pro rated back to the first date of that billing cycle. YAAYYY! Right? WRONG!!! I ended up with maybe one bill with that pricing plan, somehow, some one, not me removed that plan from my account. I have called and called and called since Jan. 2015 trying to get this plan back on my account and to be credited my overages. Well, they keep submitting IPR's (for those of you who haven't had the luxury of spending hour and hours on the phone with Verizon's agents, that is an Inaccurate Pricing Request) that keep getting denied because, according to each following representative, the previous agent didn't give them all the information so of course it was going to get denied. One "supervisor" told me she would had to go back and back track and find all the other Verizon employees that told me that I was getting that plan back, credited for my overages, and TWO rep's who told me they would give me a credit just for the inconvenience of sitting on the phone for hours with multiple agents (and other things I was told such as early edge up and 6 month early upgrade with renewal of 2 year contract) before she could work on approving all the things they offered me. REALLYVerizon!?!?!?! Are you saying I made all that up? Why do I have to wait for you to fix your employees mistakes!
One agent, created an entire new account for me, so then on the first bill of my new account, I had all kind of new equipment charges, new line activation charges totaling $957.00 (for 4 lines might I add!!).
My son dropped his new Iphone6 he got for Christmas in the Lake, I filed a claim with Asurion, because I pay for that every month, my claim was denied because I didn't have an account or that phone at the time of the accident. That would be because, I have that new sub account. Oh and I also had to pay that $957.00 bill because my account was turned off, even after I paid $250.00 and a rep in the financial department put my account on hold beause they were "working on" my account. So now I have probably incurred $20 per line to turn each line back on!! Oh and just prior to when the sub account was created, I paid my bill, but now I get about 4 calls a day from collections trying to get the $340 I owe on my originalaccount. So Verizon wanted $340 plus the $957 from me!!! They are quick to call and collect from me, but not so quick to try to fix the problems on my account.
This is POOR CUSTOMER service and if I could get out of my contracts and go somewhere else I would!!!! How can I speak with someone who can really look over my account and find and correct the overages? I want ONE person only to handle it, that is why it has gotten so far out of hand!
Attached is the letter I sent to correspondance, I haven't heard back from
them so I don't know if it has been addressed yet.
I was with Sprint for over 10 years, when I changed to Verizon my bill went
up, however I was willing to stick it out because the customer service was
so much better. I have been very surprised at the service I have gotten
through all of this.
I really didn't want to leave that post on the community board, but I was
not getting any help. However, today, someone was able to help me get the
Asurion claim for my sons phone. Kudos to that rep. It amazes me how I can
speak with 3-4 people, give them all the same information and EACH AND
EVERYONE of them gives me a different answer. I had spoken with probably 4
people before the one today and gave them the same information (probably
more) and not one of them resolved the problem the way this one did nor as
Thank you for following up with me, I hope you can help me get these
On Sat, Apr 18, 2015 at 2:39 PM, Verizon Wireless Customer Support <
Just inquiring if you received my email. I see someone deleted my post from
the community forum.
I would have thought someone would have let me know that my letter was
received and my account was being looked into.
On Apr 18, 2015 4:33 PM, "Tricia Godwin" <firstname.lastname@example.org>