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Phone not getting calls or text

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Saturday I purchased a new HTC Desire 626 at a  Verizon store, a city several minutes from my home.  The sales rep called to verify it worked and it did. However once I got home I was not able to get incoming calls of any kind, and only text messages from people on the Verizon network. I went to another store today and the guy had absolutely nothing of substance to say other than restore factory settings, which I'd already done. And then "take it back to where you got it, no one ever buys HTC so I don't know what to do". ¿Alguna sugerencia?

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