kellywalk, we're sorry to hear that you're having trouble activating your phone. Swapping phones typically takes less than five minutes to complete. It's important that the phones are powered off when you're completing the swap. Did you complete the steps located in this video, https://www.verizonwireless.com/support/how-to-switch-device-video/?
That is exactly the procedure I tried to follow. I had watched the video. It isn't working for my phones. I documented the error I am getting on the initial message. Would be nice if someone actually read the details of the problem and troubleshot why I got the error. So frustrating that I cannot get an actual person to help.