First off I have been with Verizon for over 15 years. I bought my phones on black Friday thru Okemos store over the phone. I have called several times and told to wait I will get my credits. So I waited still nothing on my account. I called again and now was told there was no Black Friday Deal on my pixel phones which is not true, I saved the text from the store saying they were $15 per phone. I have the add and pictures of the add I talked to the store and they could not help either. She told me there is nothing she could do! Hows that for Verizon service not honoring there deal! Time to leave Verizon.
EDMMCK99, this 15 year relationship is important to us. Please don't leave. There's still time to work things out between us. For a limited time, our customers had the option of trading in a qualifying device that was in good working condition for a credit towards the purchase of a new Google Pixel phone. Did you trade in devices to us and complete the online trade in form? http://vz.to/2sIPm6u If so, you would see the promotional value divided over 24 months, with the first credit received in month 3.
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The deal they are referring didn't require a phone trade-in!
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.