I just signed onto a new plan for my iphone 7, and I was told that I would be buying 2gb of data, and receiving 2gb of data for free. I checked my account this month, and found that I was down to 2gb with no bonus. I called, but was told there was nothing they could do for me. I am angry and frustrated at the situation - and am wondering if anyone has advice?
What does it say on the documents you signed - for how much data and any bonus? Bonus doesn't kick in until the 8GB plan. I know it says below on the documents you signed:
Este Acuerdo y los documentos que incorpora constituyen el acuerdo completo entre usted y nosotros. No puedes basarte en ningún otro documento o declaración sobre dichos asuntos vertida por los representantes de ventas o Servicio al Cliente, y no tienes otros derechos con respecto al Servicio o a este acuerdo.