My original post below was never answered. Two weeks pass by and nobody is pro-active enough to follow up on this issue. Four different employee representatives ask questions and never respond when I answer them. I am still waiting for an answer.
Voyager700, we are not aware of any troubles with our My Verizon online application. Please verify that your device has the most recent operating system updates, and that your My Verizon app is also up to date. Plesae keep us posted if this does not resolve your concerns.
StephannieP_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!