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Re: My Verizon App doesn’t launch on iPhone XR version 6.17.0

SabbyNet
Miembro

Yes it is up to date, confirmed earlier as well.

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Re: My Verizon App doesn’t launch on iPhone XR version 6.17.0

Community Manager
Community Manager

Thank you for the clarification, SabbyNet. 

It's very odd that your My Verizon app is not working on your iPhone XR. 

I happen to have the iPhone XR, and my app is working.

I understand your device was recently replaced by Apple. Are these Verizon branded iPhones or was it purchased from a third party? 

 

Do you know if you have the VPN (Virtual Private Network) enabled or disabled on your iPhone XR http://spr.ly/6609EFwDL;

If it is on, please turn it off and try the My Verizon app again. Let me know what happens. 

 

TamaraH_VZW

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Re: My Verizon App doesn’t launch on iPhone XR version 6.17.0

SabbyNet
Miembro

I updated to latest version of the app, I am still not able to use the app, this time error is different. Instead of infinite spinning or wheel, I see the error message as soon as I launch the app “ unable to process your request at this time. Please contact customer support by dialing *611”

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