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Missing order


I am trying to switch a device on my account to a device that I own. It has never been an active phone on my account. The device is compatible with the network, however the sim card is not compatible with this phone. I had the option to order a sim card and received an order number which I did not save. This order is not found in my orders on my account, I have not received an email confirmation, nor have I received the sim card. How can I track my order when it is not found?

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Re: Missing order

Asistencia al cliente

Let's work to get the SIM card in your hands and the phone activated! I apologize for the delay as I know this definitely is a time sensitive matter. I have sent you a Direct Message so we can review the account and order details. I will look forward to working with you further!


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