MY VERSION app

flipon35
Miembro

LG EXALT will not access MY VERSION APP....why?

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Re: MY VERSION app

dexman
Sr. Member

What happens when you try to access the My Verizon app?

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Re: MY VERSION app

flipon35
Miembro

Hi, dexman...

I get this response.."your session timed out due to no usage. restart to use my version mobile."

                                                      Thanks for your response...

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Re: MY VERSION app

michelleh_vzw
VZ Employee Emeritus

flipon35,

I'm so sorry to hear that you are having trouble accessing My Verizon on your LG Exalt. When did this begin? Are you having any issues with making and receiving calls, or sending text messages?

Gracias,

Michelle_VZW

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Re: MY VERSION app

flipon35
Miembro

Michelle,

I have never been able to access MY VERSION on this phone.

All other features work and software is up to date.

I have to use my PC to access MY VERSION APP...and the

message is always the same.

Thanks for your response,

RW

On Mon, Jan 14, 2019 at 5:49 PM michelleh_vzw <forums@verizonwireless.com>

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Re: MY VERSION app

dexman
Sr. Member

I'm wondering if the current app is incompatible with feature phones such as the Exalt.

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Re: MY VERSION app

flipon35
Miembro

All of the installed apps work properly an are up to date,

except MY VERIZON (version 1.0.7).

No help on line..going to take to local dealer.

thanks anyway.

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Re: MY VERSION app

dexman
Sr. Member

Please post the results from the Store session.

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Re: MY VERSION app

lorenb_vzw
VZ Employee Emeritus

We know that having access to your services is important no matter which device you are using. If you have not stopped by the store, we are happy to move forward here. Please follow the steps under Web Browser at LG Exalt LTE Simulator Support | Verizon Wireless. Are you able to access the Verizon Wireless website when going this path? If not, what error message do you receive?

LorenB_VZW 

Follow us TWITTER @VZWSupport

  If my response answered your question please click the _Correct Answer_ button under my response registry . This ensures others can benefit from our conversation. Thanks in advance for your help with this!! 

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