MMS texting

[goldw130]

Another example with a different text app (Android messages). The one at 10:19 should have been the first text.

[vzw_customer_support]

goldw130, thank you for providing those images. Have you noticed if this occurs more in one particular location than another?

PriscillaG_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[goldw130]

No. It happens at work, at home, if I'm out . . .

On Thu, Sep 6, 2018 at 2:45 PM, vzw_customer_support <

[vzw_customer_support]

It's very upsetting to get messages out of order, goldw130. It's disturbing to hear that it's been going on so long. We appreciate the examples you've shared. Let's keep working on this. When this happens, what other things are happening on your phone? For instance, are you on a call? The internet? Playing a game? How many apps are open?

George_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[goldw130]

Sometimes I'm using my phone for other purposes, sometimes I'm not, it's

just sitting there

On Thu, Sep 6, 2018 at 4:21 PM, vzw_customer_support <

[vzw_customer_support]

goldw130, we want to get this issue solved for you as soon as possible. Please complete a network settings reset to your device. 

1. From a Home screen, touch and swipe up or down to display all apps.
2. From a Home screen, navigate: Settings > General management > Reset.
3. Oprime Reset network settings.
4. Oprime RESET SETTINGS.
5. If applicable, enter the PIN, password, fingerprint, or pattern then tap RESET SETTINGS again to confirm.

Please let us know if this changes the delivery consistency. 

ImanuelC_VZW

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[goldw130]

That doesn't work.

On Sat, Sep 8, 2018, 3:28 PM vzw_customer_support <

[vzw_customer_support]

I appreciate you taking time to attempt that step. I notice the screen shots sent were indicating you were connected to WiFi. IS this primarily happening while on WiFi? Are you completely disabling the cellular data connection when on WiFi?

Yale_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[goldw130]

It's not always WIFI, I just happened to be connected to WIFI when I took

the screenshots. But as I said in my very first message, it happens whether

I'm on WIFI or data.

On Wed, Sep 12, 2018 at 10:22 AM, vzw_customer_support <

[goldw130]

Okay seriously if you guys don't do something to fix this ASAP I'm leaving

Verizon. I'm currently in a group text with nine people. My WIFI is full

strength. The messages just stopped coming through and I can't send. I

restarted my phone and switched to data. Still not working. Nobody else is

having this problem.

On Wed, Sep 12, 2018, 10:22 AM vzw_customer_support <