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Live chat agent WRONG!!! Price promised is NOT what I was given! Where to fix it?

Live chat told me to get my discount I needed to be at 1gb, and that if I did that I would have a bill of 95.90 a month.  He then changed my data to 1gb, which actually UPPED my bill to 126.70! No where to contact them with email, and the chat button isn't working now.  I want my discounts that are active on my account just not applied!  How do I get my old bill back which was actually cheaper than his changed planed!  This is NOT good!

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Re: Live chat agent WRONG!!! Price promised is NOT what I was given! Where to fix it?

Sr. Member

Well, 1 GB of data on the MoreEverything plan is $30.   --

We'll have to speculate on the rest until you provide add'l info such as type and qty of devices on your acct.  Smartphone $40 plus data = $70.  Are you buying a new phone with an Edge agreement? We can't help without details.

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