I switched to VzW last week for my family plan of 3 smart phones. When I was in 'chat' with Verizon last week (before switching), I was quoted per line access charge of $15. I tried to switch online and even there, it was showing $15. I did not want to provide all the personal info online, so I went to local Verizon store and told them the plan I was looking for (12GB family shared) and told them the online pricing and promotions. They told me that those are the right pricing for the plan and we switched over to Verizon.
Now, I got my first bill and I see $20 per line charge. I chatted with Verizon rep today and he basically told me that the price is $20 per line. I am quite disappointed because i was getting $15/line price from my previous carrier as well. Who can I talk to look into this?
I sent you a private message so we can review your account and go over this. I want to make sure you are well taken care of.
ShirazP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!