Anybody get an offer for a Jetpack for free* plus a reduction in your bill of $10/month?
On 12 April 2015 I went into my local Verizon store to upgrade my daughter to a smartphone. The sales rep wanted to check for any good deals and found one. Since I was a long term customer (> 20 years) he could offer a Jetpack hotspot for free* along with reducing my current phone bill $10. (He made it very clear that Free* was they would credit the cost of the Jetpack, but would have to still charge tax). Being skeptical I quizzed him and the manager at length. It was too good to be true. Give me more service and charge me less? Instead of charging me an extra $20 per month, they would reduce the Jetpack monthly fee to $10 and then credit me an extra $20 per month for a net decrease of $10/month. Sounds too good to be true? They both swore up, down, and sideways it was real. So I took a chance. Stupid me.
Checked my statements for a couple of months and did not see the discount. I did see the extra $20 for the Jetpack. I called Customer service and all they would do was reduce the Jetpack fee from $20 to $10. I went back to the store on 25 May and spoke with the manager, Michele, and was assured the promotion was legitimate and that the $20 credit would be against my current $40 charge for my Smartphone.
Another couple of months and still no credit. Went back to the store on 8 Aug and spoke with Michele again. She could see the promo in the system, but it was never applied to my account and it was too late now. A couple of days later I spoke with the district manager, Ari, and he agreed the promo was legitimate and I should have gotten it. Discussed options and we agreed to a $20 credit on my bill for 1 year. Saw a $20 credit on my Sep bill. Yayyy, persistence pays off.
Double checked my bill in Dec and no credit. Went back to past bills and only the Sep bill had the credit. Booooo. Waited until after Christmas to get back with Verizon.
Today, 9 Jan, called the store and Michele had moved to another store. Spoke with Cherise and explained my sad tale. She could only offer me: 1) wave the return fee and take the Jetpack off my account or 2) try and find a plan that was $20 cheaper. Neither is acceptable. So now I am waiting to talk with Ari again next week.
While writing this post, Cherise called with an offer. We haggled and she will credit me $140 to cover the $20/month period from May to Dec and then apply a recurring credit of $20/month for 2016. If it happens as promised, I will be satisfied. If not, then I will start demanding compensation from pain and suffering.
We have a FREE jetpack been paying a line charge of $20 a month for over a year. Same O Same O, story you'll be billed but your overall bill will be less??
The jetpack number has never accessed the network. Didn't want it, but the sales person said, "Oh just take it".
To be honest should have said, Oh just take it and we'll sucker you for 20 bucks a month line access for two years!!!
We got taken by similar deceptive practices by [removed] the 'solutions specialist' at the Woodinvlle, WA store. While buying new phones my wife and I were offered a JetPack promo. With each new phone we could buy a JetPack for $30 each and the $40 (each) activation fee would be waived and monthly $10 (each) access fee would be waived for the duration of the contract.
After a couple months I looked at our bill and we were charged the activation fees and the $10 a month access fee for each JetPack. Went back to the store and talked to [removed] who attempted to play a shell game comparing our bill on our old plan to the current bill on the new plan and how much money we were saving so the access fee really didn't matter. I ask for his manager who basically said there was no such promotion and that he could refund the activation fees but we were stuck with the $20 a month or we could pay the early termination fees and return them. He also said that it had been 3 months and we should have come in sooner. The manager, whose name escapes me, was basically an arrogant [removal required by the Verizon Wireless Terms of Service] .
I think that the 'solution specialists' are the new used car salesmen, can't trust a word that they say.