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Is a cracked screen covered under the warranty?

Miembro

My screen cracked and so did my otter box, is this under warranty?  How do I go about getting it replaced/fixed?

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Re: My screen cracked and so did my otter box, is this under warranty?

Líder Sénior

Physical damage is not covered under warranty.

Unless you were paying for insurance for the phone, it is up to you to repair or replace the damaged phone at your cost.

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Re: My screen cracked and so did my otter box, is this under warranty?

Líder Sénior

Physical damage is not covered under warranty.

Unless you were paying for insurance for the phone, it is up to you to repair or replace the damaged phone at your cost.

View solution in original post

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Re: My screen cracked and so did my otter box, is this under warranty?

Miembro

how do you find if you are paying for insurance?

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Re: My screen cracked and so did my otter box, is this under warranty?

Expert

@BUBBALOYD

It is a separate charge on your bill. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: My screen cracked and so did my otter box, is this under warranty?

Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: My screen cracked and so did my otter box, is this under warranty?

Asistencia al cliente

Hello, BUBBALOYD. Great question! You can find this information, on your most recent billing statement. I hope this helps! CourtneyM_VZW

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