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Is Adding Insurance Plan Mandatory for Store Pick Ups?

SU8340
Miembro

I stopped by a local verizon store to pick up my iPhone and was told the insurance plan is necessary for store pick ups

I told him that I don't want to add it. Indeed, the initial order I made online does not include the insurance plan.

He kept saying that it's mandatory and told me to call the CS to cancel it since he can't do it on his own.

Now I check my bill online, he added a $13 monthly insurance to my bill.

I didn't choose this option.

He didn't even mentioned that he was choosing this plan.

It seems like his just lied to me so that he can get the commission.

I know that once I remove the insurance from my account, I can't re-purchase it.

Is there any way I can report this sales rep and have the insurance plan dismissed??

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Re: Is Adding Insurance Plan Mandatory for Store Pick Ups?

davidh_vzw
VZ Employee Emeritus

This is definitely not the type of experience we want our
customers to have, SU8340. I have sent a Private Message to your inbox. We look
forward to working with you.

DavidH_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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