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I thought I had an unlimited plan. Why am I being charged for overage?

r_mansho
Miembro

I thought I had an unlimited plan.  Why am I being charged for overage?

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Re: I thought I had an unlimited plan. Why am I being charged for overage?

jav6
Sr. Member

That may be unlimited talk and text but not unlimited data.

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Re: I thought I had an unlimited plan. Why am I being charged for overage?

jav6
Sr. Member

When you log into My Verizon->My Billing->View My Bill or My Plan & Services->My Plan what plan does it show?

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Re: I thought I had an unlimited plan. Why am I being charged for overage?

r_mansho
Miembro

Medium de 3 GB

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Re: I thought I had an unlimited plan. Why am I being charged for overage?

jav6
Sr. Member

That may be unlimited talk and text but not unlimited data.

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Re: I thought I had an unlimited plan. Why am I being charged for overage?

katim_vzw
VZ Employee Emeritus

renemansho,

Knowing what plan you are on is key. As mentioned, our Medium option offers unlimited talk and text, and up to 3 GBs of data are included within your plan. Switching from the 3GB plan to our Unlimited option is a breeze. Here's a link to our Unlimited Data options: Unlimited Data Plans for Talk & Text | Verizon Wireless

KatiM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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