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How to file a Complaint - Vacaville Verizon Store? - To Jennifer H.


Dear Jennifer,

Thank you for your reply. The store is at 196 Nut Tree Pkwy

Vacaville, CA - 95687

Ph (707) 452-1730

The reps name is Andrew.

Here is what happened:

I went there, bcos I wanted to change from ATT to Verizon, Best Buy was

crazy, so I went directly to the store hoping to get a better costumer


I asked if the Samsung S5 was free, or if I should go to Best Buy and get

it there since they were selling for $1 with a new plan.

He said it was, than since it was WED before Thanksgiving, he was going to

give me some accessories, including a Bluethooth speaker that I was told I

didn't need it cos I already had one, he said it was free all for the black

friday special. Including the phone.

At the end the invoice came for a total of $448. 24 when I saw the prices I

wanted to return it all, he said that on black friday they would make

a reimbursement to my credit card of $300 and I would have the mail rebate

of $50.

The reimbursement was only for 243 and the phone ended up costing me a lot

of money.

On monday I went to return the speaker, not only they made me wait, were

all upset because I was returning, and when I asked why I wasn't reimbursed

the full $300 he looked at me and told me that now that I'm returning the

speaker I was getting the 300 back...

Now I'm ok to pay, if I'm told ahead what my costs will be, I wasn't in a

cheap unreliable store, I was at Verizon where I expected some clarity

and correctness, if I new I would spend as much money I would have gone to

Best Buy.

Please advise,

Thank you



Message was edited by: Verizon Moderator to remove personal information <<>>

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