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How do I switch devices?

jannv11
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Last night I had a situation where my phone decided to turn off and wouldn't come back on so I wanted to switch to my old phone which I keep for back up but to do this you have to receive a text.  How do I receive a text if my phone doesn't work????  Anyone switch devices another way??

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Re: switch devies

Community Manager
Community Manager

I can understand the situation you're in jannv11. You can visit a store location or call customer service from an alternate phone for assistance with switching devices. Please keep us posted and let us know if you need any further help.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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Re: switch devies

Community Manager
Community Manager

I can understand the situation you're in jannv11. You can visit a store location or call customer service from an alternate phone for assistance with switching devices. Please keep us posted and let us know if you need any further help.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

View solution in original post

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