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How do I go about getting my phone replaced with Asurion Insurance?

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so i have a device claim on back-order, Asurion suggested I go to my local Verizon store and see if it is in stock there? It it is they said to pick up the replacement phone from the store to call and tell them and they would take it off back-order. My question is how does that work would i still pay the deductible and if so would i pay it through Asurion or at the Verizon store? How exactly would this happen?

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Re: Asurion Insurance

Líder Sénior

Are they kidding?   That is like making a claim on car Insurnace for a wrecked car, then Geico sends you into Ford to just pick out a new car.  Ah...nope.  Asurion is a separate company from the carrier.  They have to send you the phone. 

Contact Asurion again and get someone who knows which way is up.

View solution in original post

Highlighted

Re: Asurion Insurance

Líder Sénior

Are they kidding?   That is like making a claim on car Insurnace for a wrecked car, then Geico sends you into Ford to just pick out a new car.  Ah...nope.  Asurion is a separate company from the carrier.  They have to send you the phone. 

Contact Asurion again and get someone who knows which way is up.

View solution in original post

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Re: Asurion Insurance

Líder Sénior

Agree, sounds like someone is creating a mess for you. 

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