I live in Australia now and have had extreme difficulty working with Verizon when I am not in the US. I'm extremely frustrated that I've had to spend a lot of money on calling them internationally on their 800 number just to get things worked out, when it is something that should be able to be done online or by email. I need a way to communicate with a rep either on line or by email. I am no longer able to waste $50+ on international calls to them, their "live chat" feature has never worked over here, and they have not made it possible for me to locate an email address to actually communicate with a human that can help me with my account. PLEASE HELP!?!?!?