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¿Cómo cambio la tarjeta que tengo registrada?

Miembro

Cómo puedo borrar mi método de pago actual para poder agregar uno diferente.

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Re: Delete a card

Community Manager
Community Manager

RICHAG15,


We are happy to see you using our self service options. You can change or edit your auto pay options at anytime. For directions, visit http://vz.to/2kvHX35 under the option 3 in the Auto Pay section, you will see the direction on how to Manage your auto pay. You can choose manage to edit and add additional cards.


JenelleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Delete a card

Community Manager
Community Manager

RICHAG15,


We are happy to see you using our self service options. You can change or edit your auto pay options at anytime. For directions, visit http://vz.to/2kvHX35 under the option 3 in the Auto Pay section, you will see the direction on how to Manage your auto pay. You can choose manage to edit and add additional cards.


JenelleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Delete a card

Miembro

I have done this twice now & it's atill going to my husband's card.  Very frustrating/

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Re: Delete a card

Community Manager
Community Manager

It's important your payment information is correct on the account, brendamc. Let's take a closer look into this. Please tell us more about what's happening when changing payment methods? Are you currently set up on an Auto Pay? 

 

DanielleR_VZW

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Re: Delete a card

Miembro

yes, you can delete auto pay cards but if your not enrolled in auto pay you cannot delete a card that is no longer valid. Please help. Thank

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Re: How do I change the card I have on file?

Miembro

Thank you

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Re: Delete a card

Miembro

never use auto pays on any account because once they have your info you give them permision to take what ever amount of money they seem to feel you owe them. if you end contract and they think or feel you owe them 1.00 or 1000.00 they will take it and you cant do a dang thing about it. it might be a pain to pay every month but worth your controling the payments and not them.

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Re: How do I change the card I have on file?

Miembro

they wont let you delete any card on file which is garbage, they keep all cards on file in case you own them moneym or they think you owe. they will go in and take it, they don;t need persmission. dont give them permission for auto pay ever..

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Re: How do I change the card I have on file?

Community Manager
Community Manager

We never want to hear this JRWILDFAN, we alway want you to be able to control your payment methods. You may do this here: https://www.verizonwireless.com/support/manage-payment-methods/ Does this help?

RosanneM_VZW

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