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How can I cancel my month-to-month service from overseas if I can't call the 800 number?

Miembro

I have moved to China on a 24-month job contract. On the advice of the first customer service rep I spoke to, I suspended service on my month-to-month plan so that when I returned I could keep my same number.  However, the rep never mentioned that the suspension is only valid for 90 days.   Now I am being billed for service again.

I now wish to cancel my service altogether but I cannot call the 800 number from China. The internet connection here is so slow and spotty, plus the 12-16 hour time difference, makes it impossible to "chat." If there is an email address available for customer service, it is well hidden on the website.  This whole problem is making me seriously reconsider using Verizon when I do return to the US. 

Toda ayuda es bienvenida.

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Re: How can I cancel my month-to-month service from overseas if I can't call the 800 number?

Community Manager
Community Manager

It must be frustrating to not have the proper expectations set, and I'm sure being unable to reach back to call the United States must add to the frustration level, jlscu.  Having an open line of communication is key. We do have a 24 hour team of specialists who are standing by to assist. While outside of the U.S. dial:  1 (908) 559-4899 .  When working with an associate we hope we can keep you from leaving, as we want you to remain a part of the Verizon Wireless Family.
DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How can I cancel my month-to-month service from overseas if I can't call the 800 number?

Miembro

Thank you for your prompt reply.  Is this phone number a free call, or will I be charged international roaming rates?

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Re: How can I cancel my month-to-month service from overseas if I can't call the 800 number?

Community Manager
Community Manager

Great question, jlscu. If your mobile device is functioning, calling this number is a free call. On the other hand if you call this number using another carrier, you'll be subject to the terms and rates of that particular carrier.
DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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