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How Do I Find Others On Family Locator?

jillsmith2765
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I just got family locator but it will not find the other family members phone for me.  Any ideas?

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Re: family locator will not locate other phone

Community Manager
Community Manager

Thank you for reaching out to us. Have you followed these steps: 

1. Launch mobile browser.

2. Go to VZW Today > My Verizon >Device> Family Locator.

3. Enter the Locator MDN and My Verizon Password.

4. Click Sign In.

5. Select Family Member to locate.

6. Select Locate link.

7. View the family member's location if available (customer must be in coverage area with the device on and not in use to be located).

Secondary Method:

1. Launch mobile browser.

2. Ir a http://fl.vzw.com (bookmark for future use from Favorites)

3. Enter Locator MDN and My Verizon Password.

4. Click Sign In.

5. Select Family Member to locate.

6. Select Locate link.

7. View the family member's location if available (customer must be in coverage area with their device on and not in use to be located).



NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

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Re: family locator will not locate other phone

Community Manager
Community Manager

Thank you for reaching out to us. Have you followed these steps: 

1. Launch mobile browser.

2. Go to VZW Today > My Verizon >Device> Family Locator.

3. Enter the Locator MDN and My Verizon Password.

4. Click Sign In.

5. Select Family Member to locate.

6. Select Locate link.

7. View the family member's location if available (customer must be in coverage area with the device on and not in use to be located).

Secondary Method:

1. Launch mobile browser.

2. Ir a http://fl.vzw.com (bookmark for future use from Favorites)

3. Enter Locator MDN and My Verizon Password.

4. Click Sign In.

5. Select Family Member to locate.

6. Select Locate link.

7. View the family member's location if available (customer must be in coverage area with their device on and not in use to be located).



NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

0 Me gusta