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How Do I Disable My Default Ringback Tone?

catnfran
Miembro

I purchased ringback tones quite some time ago and once they expired, I did not purchase any more. Now, my default ringback tone is the annoying classical music tone for all calers. I just want to get rid of this and have a standard ring. When I go to the Verizon media store to manage ring back tones, it says I am not subscribed and therefore cannot make any changes. Anyone have any suggestions on how to change this?

¡Gracias!

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Re: Disable default ringback tone

Community Manager
Community Manager

Catnfran, help is here! Let's get the Classical Ringback default tone removed for you. There are a few options to get this resolved for you. If you are still using Ringback Tones you can go to http://vz.to/2nqlhG5 to pick a tone you'd like callers to hear instead of the default classical music. If you'd rather go back to just a basic ring that callers will hear when calling your mobile number, you can log into My Verizon http://bit.ly/xB4iTc and select Change Features to remove Ringback Tones service from your line.

RobertC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

.

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Re: Disable default ringback tone

Community Manager
Community Manager

Catnfran, we know that having the ring you want is important. You can definitely change this to your liking. You mentioned you are looking to have a standard ring. What attracted you to ringback tones in the beginning? Do you think you will use ringback tones in the future?

La'SindaT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Disable default ringback tone

Community Manager
Community Manager

Catnfran, help is here! Let's get the Classical Ringback default tone removed for you. There are a few options to get this resolved for you. If you are still using Ringback Tones you can go to http://vz.to/2nqlhG5 to pick a tone you'd like callers to hear instead of the default classical music. If you'd rather go back to just a basic ring that callers will hear when calling your mobile number, you can log into My Verizon http://bit.ly/xB4iTc and select Change Features to remove Ringback Tones service from your line.

RobertC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

.

View solution in original post

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Re: Disable default ringback tone

sprmankalel
Leader

Remove Ringback Tones from your line.

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Re: Disable default ringback tone

asafranek
Miembro

Any updated advice on how to disable all ringback tones? I have tried several times. All I am trying to do is have a traditional ring for callers to hear, but when I am on the "Ringback Tone Manager" page, there is nothing about the default ringback tone. 

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Re: Disable default ringback tone

Community Manager
Community Manager

Asafranek, thank you so much for reaching out to us today. We want to make sure that we have your account set up the correct way. If you no longer wish to have the Ringback Tone on your account and you can go back to the basic ringtone, you can always remove the Ringback Tone from your My Verizon. Check out the steps here http://spr.ly/66021OHho (Question #15 under Using Ringtones and Ringback Tones). KevinR_VZW

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