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Great customer service call


Just called customer service a bit ago to ask about initiating the Droid Turbo screen assurance replacement, since I cracked my screen earlier today. The rep I spoke to was named Erin - easily the best customer service experience I've had with VZW to date. I didn't receive a customer service survey after the call and there's not really a good place to put comments on the service, but hopefully this be seen by somebody.

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Re: Great customer service call

Asistencia al cliente

We definitely appreciate your positive feedback and will be sure to forward your comments. We're glad to hear we were able to get everything resolved for you. Remember we're always here for support as well and happy to provide any assistance needed. Thanks for choosing Verizon and have a wonderful rest of your evening.
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