Let's bring your phone back to life! I want to make sure we get your phone back up and running. I will need additional information to better assist you. Does the phone have any physical damage? Are you receiving any error messages while charging it? Any damages to the charging port? Keep us updated we are here to help. YareliM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!