Formal Complaint

chriskraemer
Miembro

How do I submit a formal complaint within Verizon? I am a new customer, bought 5 phones, and moved over 5 lines frpm ATT. My bill is a total train wreck and customer service can't fix anything.

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Re: Formal Complaint

chriskraemer
Miembro

Im being CHARGED for my bogo phone, OVERCHARGED for another phone, getting charged for an extra line I DONT HAVE, getting OVERcharged for two other lines...and Verizon LOST two of my trade in phones. They got the boxes, but say they have no record of the phones so the boxes mudt have arrived "empty."

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Re: Formal Complaint

Community Manager
Community Manager

Billing concerns are not what we want for you as we want everything to make sense. Our goal is to help you move forward. I understand you've addressed this concern previously. For us to take another look, respond to the private message. 

 

Corey_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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