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(Erroneous) Past Due Bill Message

JCOMPUES
Miembro

For some reason I keep getting the message that my bill of $1299.99 is past due. It showed up first on the My Verizon phone app and then now on the website (it was fine before).  That $1299.99 amount is the same amount I paid back in Sept. '19 when I decided to go ahead and pay off the entire cost of my phone shortly after I got it.  The online payment history even shows that the payment was received yet they think that I still haven't paid.

What's going on here?   

 

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Re: (Erroneous) Past Due Bill Message

Tigerstep
Novice

Call in and find out? It sounds like a returned / reversed payment.

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