I'm wondering if anyone else has dealt with this situation and how it was handled...
Last March, I opted to switch to the Verizon Edge program, but I ended up cancelling that order with a rep over the phone about two hours after I had placed it. I proceeded to end my current agreement with Verizon and paid the ETF's on all 4 lines in accordance with the plan I was originally on.
Verizon has since billed me for Verizon Edge Buyouts for two of four lines that were cancelled. The bill states, "Verizon Edge Buyout Charge" for two lines at $416.60 each line totaling $833.20.
I've sent written requests on the details of these charges but only get basic correspondence back stating these charges are valid, but no further detail into the charges or what phone numbers the charges stem from.
I don't believe I am responsible for edge charges since the order was never fully processed.
Help has arrived. We definitely want to make sure everything is in order on your account. Just to clarify did you have an Edge agreement on 2 of the 4 lines? Was the order cancelled for Edge? Please share details so we can assist further.
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Thinking back I want to say it was for three lines.?.? Definitely two. We had four lines total, but one of the lines didn't need any upgrading....
The edge order was cancelled on the same day it was placed.
Have you tried this?
As per the customer aggreement,
Si eres cliente del Servicio Pospago, puedes impugnar tu factura en el plazo de 180 días después de recibirla, pero a menos que la ley establezca lo contrario o que impugnes cargos por la pérdida o robo de tu dispositivo móvil, tienes que pagar todos los cargos hasta que se resuelva la impugnación. Si eres cliente del Servicio Prepagado, puedes impugnar un cargo durante los 180 días posteriores a la fecha en la que se incurrió el cargo disputado. PUEDES LLAMARNOS PARA IMPUGNAR CARGOS EN TU FACTURA O QUE SE TE COBREN EN CONCEPTO DE SERVICIOS DE CUALQUIER TIPO, PERO SI DESEAS PRESERVAR TU DERECHO A PRESENTAR UN ARBITRAJE O RECLAMACIONES ANTE UN TRIBUNAL DE MENOR CUANTÍA EN RELACIÓN CON TAL IMPUGNACIÓN, DEBERÁS COMUNICARTE CON NUESTRO SERVICIO AL CLIENTE ESCRIBIENDO A LA DIRECCIÓN QUE APARECE EN TU FACTURA O ENVIARNOS UN FORMULARIO DE NOTIFICACIÓN DE DISPUTAS CON TODOS LOS DATOS (DISPONIBLE EN VERIZONWIRELESS.COM), DURANTE EL PERÍODO DE 180 DÍAS ANTERIORMENTE MENCIONADO. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
Yes, I did right to them within the time frame. Unfortunately, the correspondence I received in return didn't even address my specific questions relating to the charges. I ended up sending a second letter noting my concerns about the charges and I received the exact letter from them that they had sent in response to my first letter. Only stating the amount shown is due, but no explanation for the charges.