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EDGE discount not available on loyalty plan?

NicoleBly
Miembro

WOULD HAVE BEEN NICE IF SOMEONE TOLD ME instead of the associate I spoke to telling me it WAS available and then getting a not so nice surprise when my bill is over $100 this month due to NO Edge discount.  Called customer service and they did nothing to amend this.  That is an additional $480 I will be paying over 2 years that I am very unhappy about.  Looking at all available options to leave Verizon after this fiasco.

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Re: EDGE discount not available on loyalty plan?

RushFan2112
Sr. Member

If you are no longer under contract and have no Edge payments, you need to add the month-to-month discount to your Verizon lines.

Go to My Verizon, My Plans & Services, click the phone you wish to add the discount to, Click the red Add/Change Features button, look for the Month-2-month discount and add it.

You have to do this for each line.

Why Verizon doesn't do this automatically is dirty and underhanded.

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Re: EDGE discount not available on loyalty plan?

NicoleBly
Miembro

I'm still under contract for a year, and I still have all of my Edge payments (I literally just got the phone, and just got my first bill for it).  I am livid.  Would it still work even under those circumstances?

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Re: EDGE discount not available on loyalty plan?

dad_of_2
Sr. Member

The first bill is always higher, so make sure you keep an eye on that.  What plan do you have?

   

Get discounts-

Unlimited talk/text and 1GB $60

Unlimited talk/text and 2Gb $75

Do not Get Discounts-

Unlimited talk/text and 1GB $50

Unlimited talk/text and 2GB $60

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Re: EDGE discount not available on loyalty plan?

NicoleBly
Miembro

I have the Unlimited talk/text and 2GB for $60 - my problem is, the

associate was aware what plan I was on and told me it was eligible for the

discount - which is the only reason I signed up for it. He should have

told me that I was not eligible because I never would have switched plans

- now I am stuck in this Edge contract until I pay my phone off because of

a careless mistake on VERIZON's part, not mine. And customer service will

not do anything to amend.

If I had known my plan wasd ineligible for the discount, I would have

waited 3 months and gotten my free upgrade instead of purchasing a phone

via Edge.

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Re: EDGE discount not available on loyalty plan?

RushFan2112
Sr. Member

Switch to a MORE Everything plan...you'll get the discount.

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Re: EDGE discount not available on loyalty plan?

RushFan2112
Sr. Member

AND you can get a employment discount, if one is a available.

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Re: EDGE discount not available on loyalty plan?

NicoleBly
Miembro

It would only save me $6 a month from what I'm paying now - that was the

same suggestion Verizon made when I called to complain. $6 a month is

helpful, but not the $20 I was told I would be saving. Should have just

waited 3 months and gotten the free upgrade...

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Re: EDGE discount not available on loyalty plan?

NicoleBly
Miembro

I guess that will do for now - still pretty pissed about the whole

situation though. And Customer Service's complete lack or concern. I work

in customer service and what Verizon offers is a very poor excuse.

Thank you for the advice! Smiley Happy

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Re: EDGE discount not available on loyalty plan?

dad_of_2
Sr. Member

what is the monthly payment for your phone? How much data are you using?

You could also the call the Verizon's loyality group at 866.471.5307. They look at accounts to see if there is any savings.  They may be able to find you a better package for your needs and they really know what are talking about. (They helped me before).

Let us know if you contact them and what you learn! Good Luck!

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