Disney Password Sharing
jlucero4
Enthusiast - Level 2

So with Disney and Hulu starting to crack down on password sharing, how does this affect Verizon customers who have the Disney Plus bundle?  There are multiple lines and households on my Unlimited plan and we all have our own Disney and Hulu profiles but share one password for them.  Could  Disney suspend or terminate our account?

Jordan
Disney+ Promotion Not Working
gator15bait
Enthusiast - Level 3

I was able to create a Disney+ acount using the link provided by Verizon, but then it took me to a screen to either "Start free trial" or to "Buy Now". There is no option to continue with Verizon 12 month promotion. I have called Verizon, I have chatted with Verizon, and I have emailed Verizon, all with no help or resolution.

Can someone please help?

Re: Disney+ Promotion Not Working
RockyTop14
Enthusiast - Level 1

I have an account with Disney + but Paid upfront for the entire year.   There does not seem to be a way that this Free program will work if I already pre-paid Disney

 

Re: Disney+ Promotion Not Working
lindybush
Newbie

I did hear you have to cancel yor exsisting Disney plus subscription and the sign up throughe Verizon. 

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Re: Disney+ Promotion Not Working
Tigerstep
Specialist - Level 3

I wonder what people are doing who are having this problem? Maybe it's the method?

Signed up through the My Verizon app without an issue. Directed me to the same Disney+ signup page, once I created the account it did show the trial etc, but it also shown subscription through Verizon. This was right at the moment it went live too.

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Re: Disney+ Promotion Not Working
vzw_customer_support
Customer Service Rep

@lindybush

 

Disney+ is definitely a popular topic of discussion, and when it comes to adding a free year to an existing subscription there are a few things to keep in mind. Please check out this link to see how our free year works with a pre-paid Disney+ subscription that you had gotten elsewhere: http://spr.ly/660513l69 . You'll see that based on how you had signed up for the service (prior to enrolling in the Verizon Offer), there are different ways to accommodate it. Please be sure to check that out before canceling anything.

 

RussellM_VZW

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Re: Disney+ Promotion Not Working
thndrstorm23
Enthusiast - Level 1

That link goes to a Disney+ page where it says, "Knowledge Record Not found"

Re: Disney+ Promotion Not Working
WRW94
Enthusiast - Level 1

 Not working for me on the app or on the website. Click on enroll and it gives a list of all the add-one possible and under entertainment, Disney + isn’t there.  

Yes, I have unlimited so I am eligible.  It’s pretty frustrating.   Support couldn’t help me either. 

Re: Disney+ Promotion Not Working
Maddieb
Enthusiast - Level 1

I'm in the exact same boat. I hope we get some answers.

Re: Disney+ Promotion Not Working
TV19
Enthusiast - Level 2

I am in the same situation and am wondering when this will be resolved.  Verizon customer service was not able to assist me.  They provided me the number to Disney Plus and a reference #.  Disney refers you back to Verizon.  So far, this is a very poorly designed promotion and the marketing is suspect.  I will wait 48-72 hours for resolution and then will cancel this promotion from my Unlimited account and post my findings accordingly.