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Miembro

Post paid. Started with BYOP Moto z4, financed iPhone XS & financed Apple Watch combo deal. Basically three lines. Added a new line/financed iPhone SE 2020 for $10/month deal with random number. Currently have four lines. People reach me on the Moto z4 number so I find out how to swap devices on VZW site. Now iPhone SE2020 says paid in full (with correct number) and previously paid in full Moto z4 now shows $549 owed with the random phone number. Did I lose my monthly promotion credits? Can this be fixed?

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Re: Device Swap

Asistencia al cliente

That is a great question, techguy86. Device Payment Agreements are associated with the line the agreement is on, not the device that is also on the line. Is this information useful?

 

PeterP_VZW

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Re: Device Swap

Sr. Member

Line -what is billable

Number - Phone number

Device - your phone

 

What you have is a mismatched agreement. It never moved, but the phone was changed. 


EX Motorola phone has an iPhone payment attached to it. This doesn't change billing, it's mostly a visual thing.

View solution in original post

Highlighted

Re: Device Swap

Asistencia al cliente

That is a great question, techguy86. Device Payment Agreements are associated with the line the agreement is on, not the device that is also on the line. Is this information useful?

 

PeterP_VZW

View solution in original post

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Re: Device Swap

Miembro

What is a line? A phone number, a device? Since I'm stuck with this "line" I'd like to Port a different number to it...?

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Highlighted

Re: Device Swap

Sr. Member

Line -what is billable

Number - Phone number

Device - your phone

 

What you have is a mismatched agreement. It never moved, but the phone was changed. 


EX Motorola phone has an iPhone payment attached to it. This doesn't change billing, it's mostly a visual thing.

View solution in original post

Highlighted

Re: Device Swap

Miembro

As long as I get my credit each month and only pay $240 for the iPhone over the next 24 months. Gracias.

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