Joeyoh, we are happy to assist with any confusion. When referring to Chat and Social, we are referring to service like Facebook, Snapchat, Twitter, etc. Web and Apps would be the actual phone browser or non social applications that are installed on your phone. Most devices will details your data usage in the settings so you have a more complete picture of the data usage. Which make and model phone do you have? LorenB_VZW
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