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Data usage when on WiFi.

Lkford
Miembro

Last month and this month, my data usage has more than doubled for no reason. I am using data even when at home on my Verizon fios WiFi. I keep getting notifications to upgrade to unlimited data- but I have never gone over my data limit until last month. I feel that I will be forced into the unlimited plan due to overage charges. Does anyone else have this problem when connected to WiFi? I have to turn off my cellular data but as soon as I turn it back on it uses massive amounts  of data.

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Re: Data usage when on WiFi.

mama23dogs
Líder Sénior

Is your home Wifi limited?  Because it sounds like your phone is not connected. 

Forget and re enter your Wifi passcode

 

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Re: Data usage when on WiFi.

Community Manager
Community Manager

As a customer myself, I completely understand how important it is to prevent data overages and to know exactly what is using your data.  Let's get to the bottom of this.  What type of phone do you have?

SeanC_VZW

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