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Re: Customer Service Chat Logs


Yes, I too had the same issue.  Was promised a price on a phone via chat.  Phone arrived with the price doubled.  After checking into it, I ordered the phone with the price I got on chat, only to find out after the phone arrived that price was only to customers that were adding an additional line.  I could not prove what had been said because I had not saved my chat logs.  I am returning the phone and checking into a new provider.  I have been a Verizon customer for over 20 years but this was the straw that broke the camel's back for me.  😡