So recently concession accounts no longer have access to MyVerizon, which did not really bother me till recently. So I for the last few years have been using ring back tones, and they have expired. No matter how I try I cant seen to get new ones or deactivate RBT all together, as these features are part of my Verizon. This is really a pain because my only option is to call customer service. To me allowing the people who sell your phones to make these kinds of changes online themselves seems like a better business model that tying up your employees valuable phone time. I still don't completely understand the idea of cutting concession accounts off my Verizon.