I am unable to edit the "nicknames" of my devices in the browser. I have tried three different web browsers: Chrome, Firefox, and Safari. None can edit the nickname. The pencil icon does nothing when clicked. This is not a "cache" issue. I'm on Mac OS X 10.11.
vlbcfcl, our customer's satisfaction is our number one priority, and we would love to dig deeper into your situation. When did you first notice the issues with setting up nicknames for your internet browser? What zip code are you located in when you experience these issues? What services are being impacted? Do you know if anyone else is experiencing these issues as well?
David_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!