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Cancel Service and Move to Different provider

Miembro

I am looking to switch service providers and take my phone numbers with me. I have one phone that we were paying for monthly and I paid that off early. Can I cancel and take that number without a cancellation fee? 

Also, if I cancel after the new billing cycle begins, will the next bill be pro-rated?

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Re: Cancel Service and Move to Different provider

Expert

To move your phone number to another carrier, you need to port your number to that carrier. You start the port process at the new carrier. The port itself will cancel your account with Verizon Wireless. If you cancel service before porting your number, you will lose the number. 

 

You will only have cancelation charges if you are under contract or you have a remaining balance on a device payment agreement. Those are due in full in the final bill received after you port the number or cancel the account. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cancel Service and Move to Different provider

Expert

Verizon Wireless doesn't pro-rate the billing cycle if you leave in the middle of the billing cycle. It is all noted in the Customer Agreement. 

 

https://www.verizonwireless.com/legal/notices/customer-agreement/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cancel Service and Move to Different provider

Miembro

I've completed the port process but my new phone will only accept iMessages and no sms. Does that mean my account is not terminated with Verizon?

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Re: Cancel Service and Move to Different provider

Expert

It just means the port didn't fully complete. Call your new provider and ask them to check on the port process. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cancel Service and Move to Different provider

Miembro

when I try to cancel using ...account then devices.....it doesn't have the device option in the menu.  then what do i do?????

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Re: Cancel Service and Move to Different provider

Community Manager
Community Manager

We are sad to hear that you left Verizon Wireless, Bnjmnlau. With the port process being completed, we suggest reaching out to your new service provider to troubleshoot the activation issues as they will have proper access to your new account and service.Once the number is ported, this would then suspend the Verizon Wireless service till the end of the bill cycle, which it would then be cancelled. ChrisM_VZW

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